{"id":17545,"date":"2020-09-08T13:28:16","date_gmt":"2020-09-08T13:28:16","guid":{"rendered":"https:\/\/ameztoi.garapena.eus\/commonly-asked-questions\/"},"modified":"2026-08-13T08:18:11","modified_gmt":"2026-08-13T08:18:11","slug":"commonly-asked-questions","status":"publish","type":"page","link":"https:\/\/ameztoi.garapena.eus\/en\/commonly-asked-questions\/","title":{"rendered":"Commonly asked questions"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_4 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-btn-wrapper align_center\"><a class=\"w-btn us-btn-style_3 nuestros_platos\" href=\"#\"><span class=\"w-btn-label\">OUR DISHES<\/span><\/a><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-btn-wrapper align_center\"><a class=\"w-btn us-btn-style_3 pedidos_y_envios\" href=\"#\"><span class=\"w-btn-label\">ORDERS AND DELIVERIES<\/span><\/a><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row nuestros_platos_accordeon height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-separator size_large\"><\/div><div class=\"w-tabs accordion toggle_style_1 has_scrolling\" style=\"--sections-title-size:inherit;--sections-gap:0.5rem;\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"q7d1\"><button class=\"w-tabs-section-header\" aria-controls=\"content-q7d1\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Why do you claim your dishes are home-made?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content us_custom_8c20e378\" id=\"content-q7d1\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Because we follow the basics of traditional cooking and the best Basque cuisine. We are a large kitchen, more than a food industry and believe in the value of dishes cooked using natural ingredients. The difference is in the taste.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"j896\"><button class=\"w-tabs-section-header\" aria-controls=\"content-j896\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do you cook your dishes?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content us_custom_8c20e378\" id=\"content-j896\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Respecting the times and value of the raw materials: vegetables, meats, fish, milk, etc. The secret is to combine our knowledge about traditional cooking with a gastronomic care that makes a difference in the most demanding palates.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"u948\"><button class=\"w-tabs-section-header\" aria-controls=\"content-u948\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What steps do I have to take to enjoy your dishes once I receive them?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content us_custom_8c20e378\" id=\"content-u948\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Our dishes are refrigerated so you can enjoy them when you wish. Just heat them up or fry them if they are hot plates or pull them out of the refrigerator and serve if they are cold entr\u00e9es or desserts. For large clients (supermarkets, restaurants, etc.) we also supply deep-frozen dishes.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"g9f5\"><button class=\"w-tabs-section-header\" aria-controls=\"content-g9f5\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What if I am allergic to something?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content us_custom_8c20e378\" id=\"content-g9f5\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>You can rest assured: all our dishes include allergen information in the product sheet.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"ca9e\"><button class=\"w-tabs-section-header\" aria-controls=\"content-ca9e\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How do you package your dishes?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content us_custom_8c20e378\" id=\"content-ca9e\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We use only the essential trays, bags, and containers to present our products and ensure optimal food safety. Our plastics are 100% recyclable. We are also concerned about environmental conservation, which is why we recycle all materials from our production process: water, oil, cardboard, glass, cans, plastics&#8230;<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"vb4b\"><button class=\"w-tabs-section-header\" aria-controls=\"content-vb4b\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">I would like to offer your products to my clients. What do I need to do? \u00bfQu\u00e9 tengo que hacer?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content us_custom_8c20e378\" id=\"content-vb4b\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>If you represent a distributor, restaurant business food business or other, we are excited to collaborate with you. You can visit our latest Catalogue, with all the available products, or <a href=\"https:\/\/ameztoi.garapena.eus\/en\/contact\/\">contact us<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"zbf7\"><button class=\"w-tabs-section-header\" aria-controls=\"content-zbf7\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How long do the products last in the fridge?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content us_custom_8c20e378\" id=\"content-zbf7\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Your dishes will keep perfectly at least 2 weeks in the fridge. The label of each product indicates the exact expiration date, which is what finally must be taken into account. *Except for the fried range.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row pedidos_y_envios_accordeon height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-tabs accordion toggle_style_1 has_scrolling\" style=\"--sections-title-size:inherit;--sections-gap:0.5rem;\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"b70f\"><button class=\"w-tabs-section-header\" aria-controls=\"content-b70f\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How long will it take for my order to arrive?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content us_custom_8c20e378\" id=\"content-b70f\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Depending on your location, the order will be delivered within 2 to 6 working days.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"g7c3\"><button class=\"w-tabs-section-header\" aria-controls=\"content-g7c3\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What are the shipping costs?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content us_custom_8c20e378\" id=\"content-g7c3\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Shipping costs are free regardless of what you order. The minimum order is 30 Euro.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"c874\"><button class=\"w-tabs-section-header\" aria-controls=\"content-c874\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What is the method of payment?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content us_custom_8c20e378\" id=\"content-c874\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span>Credit card.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"g921\"><button class=\"w-tabs-section-header\" aria-controls=\"content-g921\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">I would like to learn more about the purchasing process<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content us_custom_8c20e378\" id=\"content-g921\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Consult our <a href=\"https:\/\/ameztoi.garapena.eus\/en\/how-make-your-order\/\">Purchasing guide<\/a> for more details about the terms of delivery, returns and the process for purchasing our dishes.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\">[vc_raw_js]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[\/vc_raw_js]<\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"OUR DISHESORDERS AND DELIVERIESWhy do you claim your dishes are home-made?Because we follow the basics of traditional cooking and the best Basque cuisine. We are a large kitchen, more than a food industry and believe in the value of dishes cooked using natural ingredients. The difference is in the taste. How do you cook your...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-17545","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/ameztoi.garapena.eus\/en\/wp-json\/wp\/v2\/pages\/17545","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ameztoi.garapena.eus\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ameztoi.garapena.eus\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ameztoi.garapena.eus\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ameztoi.garapena.eus\/en\/wp-json\/wp\/v2\/comments?post=17545"}],"version-history":[{"count":2,"href":"https:\/\/ameztoi.garapena.eus\/en\/wp-json\/wp\/v2\/pages\/17545\/revisions"}],"predecessor-version":[{"id":17547,"href":"https:\/\/ameztoi.garapena.eus\/en\/wp-json\/wp\/v2\/pages\/17545\/revisions\/17547"}],"wp:attachment":[{"href":"https:\/\/ameztoi.garapena.eus\/en\/wp-json\/wp\/v2\/media?parent=17545"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}